ONLINE SERVICES
Online services It is providing information over the internet. This can provide information to subscribers access to information and this can either be free or paid . Subscribers can obtain data through searching Examples of Online services: -Social media network -Onlone banking -Dating -Educational -News -email Types of Online services -Educational -this is access to online teaching/learning, school website and online revision. -Business-this applies to bussiness people who can have conference Online -Entertainment-one can stream a live game ,radio or watch movies We too can It can be enhanced by: -understand the customer-There are more expectation to the customers -Allow the customer to say his/views-give a chance a customer to share his opinions Analyse the customers complains-after the customer has given out his view find a way to solve -Regulatory check on the customers -Involve and support team members-find ways to increase team work